IndiGo announced on Saturday that it is facing a temporary “system slowdown” affecting its network, which has impacted both its website and booking system. In an advisory, the airline informed customers that they may encounter increased wait times, including slower check-ins and longer queues at airports.
The issues began around 12:30 PM, disrupting flight operations and ground services at airports nationwide. Many passengers found themselves unable to board flights or book new tickets, resulting in significant delays and frustration for those stranded at various locations.
IndiGo stated, “We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport.”
In response to the situation, IndiGo emphasized its commitment to assisting passengers, saying, “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time.”
IndiGo operates over 2,000 flights daily, including international routes.
Social media users expressed their frustrations with the situation. One user, @daks_reaper, tweeted, “It’s good to invest in new aircraft, but how about improving ground services! This is the scene at IndiGo counters at Bangalore T1 for the last hour. Additional counters are required; disturbing to see old people suffering. @DGCAIndia please notice.” Another user, @Masterji_UPWale, remarked, “Technical glitch at @IndiGo6E. Airport looks like a railway station.”
IndiGo is actively working to resolve the issues and restore normal operations as quickly as possible.
